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  • Home
  • About
    • About The Social DVM
    • About Our Team
      • Dr Caitlin DeWilde
      • Danielle Dippel
    • Other Projects
      • Vets Against Insanity
      • Vetmoji App
  • Services
    • Speaking
    • Training
    • Consulting
    • CE For Your Next Event
  • Continuing Education
    • On Demand Courses
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    • Outside Publications
    • Blog
    • Favorite Tools
    • Downloads
    • Newsletter
    • Free Group Just for DVMs
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(314) 896-0760
The Social DVM

Preparing for Holiday Hours

10/28/2021

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While some time off during the holidays is amazing, it comes with the downside of being sure to update phones, emails, apps and social channels so that clients aren’t surprised to find a locked door and empty building, especially if their pet is having an emergency. 

Let’s cover some of the ways you can help inform your clients-- and avoid that last minute rush for that 360 count prescription refill. 

Before we begin, a huge shout out to the teams that DON’T get to change their hours. To the vets, techs and support team working urgent care and emergency on holidays and every day-- thank you. Your hard work does not go unnoticed by your colleagues! 

While every clinic has a different list of places and platforms to take care of, the good news is that many of these updates are small, quick and can be done long in advance. Here are some of the top changes to make: 

  1. Google Business: If your practice has a Google Business profile, you can add “special hours” and confirm holiday hours even an entire year in advance! This is important so that a quick Google search will not show your practice as being open during those closures. 

Login, click the “Info” tab on the left right, and click on the pencil to edit the “special hours” just below your regular hours. If you know you’ll be closed for the major holidays, you can verify these dates or add your own (think about New Years Eve, New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, and Christmas as common closures). 

Click here for the official how-to from Google.

  1. Yelp: Just like Google, Yelp Business profile accounts can add their special hours many moons in advance. 

Login and visit the Business Information, then click on Edit next to ‘Upcoming Special Hours” to verify hours for common holidays or add your own special days. 

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  1. Send an email and/or push notification 
    Giving your owners a heads up on upcoming hour changes or closures is a great way to prevent that mad last minute rush for appointments and refills, or owner frustration when they’re unable to reach the practice. Send this at least once, 5-7 days in advance. 

  1. Post on Facebook and Instagram
Make at least one post, 3-5 days in advance, letting clients know of your upcoming closure. Many clinics find it useful to post twice, early in the week and the last day the practice is open, just to give clients that last minute chance to pick up a refill, and keep the closure info top of mind. I’ve made some quick templates for common holidays you’re welcome to use, and my suggestion caption framework is: 

Please make a note of our upcoming holiday hours! If your pet is running low on any of their prescription meds or food, please plan accordingly and we are happy to make sure you have a full supply before our office is closed. 
To request a refill, visit: www.yourveterinarypractice.com/refills (or call 555-5555 or email info@yourveterinarypractice.com, or use the app, etc). 

If your pet should need emergency care over the holiday, please contact: 
Emergency Hospital 1: 555-5555 (ideally tag the hospital’s page)
Emergency Hospital 2: 555-5555 (ideally tag the hospital’s page)

For non-urgent appointment requests, refill requests or questions, please email us at info@yourvetclinic.com and we will respond within 24 business hours of our reopening on INSERT DAY, DATE AND TIME your practice will reopen. 

As always, we wish you and your two- and four-legged families a safe and happy holiday!

  1. Last but not least, don’t forget to change your practice’s voicemail and set an automatic responder message for busy emails and texting accounts your practice may use. 

I hope this saves you a few minutes of time as you prepare your hospital and team for a busy holiday. Take your time off to rest and recharge!
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-Caitlin DeWilde, DVM

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Maximizing Your Instagram Bio Link

10/18/2021

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As veterinary practices start to rely more heavily on Instagram, the limitations of its single link option become even more noticeable.  Because Instagram only allows ONE clickable website link (hosted in your bio, not on each post), practices are forced to either a) choose a single link like their practice website or b) constantly swap links out every time you have a post that references a different site. 

Plus, we know that not all of our clients on Instagram behave the same - new clients may want to check out the practice’s main website while existing clients may want to take action on booking an appointment or ordering a refill from their online store. 

I never want a client to be inspired or prompted to take action….only to be deterred. It’s asking a lot to ask a client to see a post then close their Instagram app, open their browser app, Google your practice, get to the website and THEN get to the specific page for which your post promised them they’d find more information. 

So what’s the solution? Using an Instagram bio tool. Instead of only providing a single clickable link, an Instagram bio tool will expand into multiple - so your practice can link to a variety of helpful resources for your clients, such as your website, appointment booking portal, blog, online pharmacy, and more! You can edit these at any time and add relevant links (e.g., the voting site for a community award, an event page, etc). Best of all, many of these tools provide additional analytics on what your clients are clicking and how Instagram may be helping your practice. 

Which tool to use? There are a few ways to maximize your bio link. Here are my top three favorites: 
  1. Add a page to your website that’s hidden in the menu. This way it’s all within your own website, you don’t have to worry about paying for a third-party option, and you can customize it exactly as you’d like. Check out this one designed by a client by Simply Done Tech Solutions for an example (access it from a mobile device): https://www.bloomvet.com/link-tree/.
  2. Use a third-party tool like Linktree or Linkin.bio (the latter is great for Later users). I’ve used Linktree for years and have been very happy with it - the free version will suffice, but I often choose to upgrade for our clients to allow for removal of the Linktree logo and more customization of the backgrounds and appearance (not too shabby at just $6/month). 
  3. Create your own using Canva. I know, you’re stunned that I am using Canva for yet another thing, but it works! If you’re Canva savvy, I’ve got a template for you and how-to-notes included! 

Now that you’ve created a robust, multi-link Instagram bio link, be sure to add the phrase “Link In bio” to your posts so clients know what - and where - to find your online information.

Happy linking!
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Caitlin DeWilde, DVM

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10 Ways to Improve Your LinkedIn Profile

10/12/2021

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10 Ways to Improve Your LinkedIn Profile

LinkedIn is a social media platform focused on professional networking and career development. It offers personal profiles as well as company pages for businesses. Over 167 million Americans utilize the platform, with more than half of them college-educated. 

While Instagram, TikTok, Facebook and Snapchat may be full of veterinary professionals, LinkedIn is the platform that routinely gets overlooked and is steadily gaining traction in the veterinary industry. It offers both individuals and practices the opportunity to network, share information and ideas, earn reviews and accolades, and find the next great job (or great hire). 

Follow the tips below to get your LinkedIn profile noticed, and you’ll be making new connections in no time!

  1. Update your picture and bio. Validate your profile by uploading a current headshot, and provide a glimpse of your background by including a short bio in the “About” section that summarizes your professional experience and/or passion. Here’s a look at mine: ​​​
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  • Make your headline more than just your title. Your headline, located directly under your name in your LinkedIn profile, is a short, descriptive tagline that tells your connections who you are. Rather than using a the default (your current job title), be creative and give your connections a reason to delve deeper into your profile. Instead of simply “Veterinarian,” I added a little personality to mine as well as my company name. 
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  1. Make sure your employer is listed (and linked to the proper page). Clearly identify your current employer in the introduction section of your profile and ensure its LinkedIn business profile is easily accessible. By doing so, you will give your connections another opportunity to learn more about your business and what it has to offer.
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  1. Make your profile as robust as possible. Completing all sections of your LinkedIn profile will allow you to get noticed and make it easy for prospective employers, colleagues, and connections to identify the expertise you have to offer, plus help them identify common ground so striking up a real-life conversation is even easier. 

  2. Ask for a recommendation. Colleagues and potential employers want to know that you have credibility in the industry. Request a recommendation from a colleague, previous employer, or expert in your field who is willing to provide a testimonial about your work ethic and/or experience. ​​
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  1. ​Write a recommendation. Likewise, show your support by writing a review on behalf of a connection. Be specific about why you recommend this person, what they have contributed to their organization or field, or what they have to offer a potential employer. Note that you must be sent a request, so don’t hesitate to reach out to your connection and ask them to initiate the recommendation process if you feel so compelled.

  2. Share an update. Post relevant, informative content about your practice, your company and/or the veterinary profession. Share specific information that could spark comments or reactions from your connections. Publish an article? See a cool case? Read an interesting study? See something on a colleague’s feed? Make a post and add your thoughts! 

  3. Share an article from a trusted source's feed. Sharing articles is a great way to collaborate with other reliable sources and bring awareness to important topics within your industry. It’s also a great way to find content without having to reinvent the wheel.

  4. Connect with colleagues you know. One of the bonuses of joining LinkedIn is being able to connect with millions of people around the world. Specifically, you can connect with colleagues who may be part of your inner circle or those whose paths you have crossed at some point in your professional career. Establishing these connections can lead to meaningful professional opportunities. Connect with me here! 

  5. Schedule time to log in and make connections. Make a habit to log in to your LinkedIn account three times a week and spend at least 10 minutes browsing your news feed for worthwhile information, accepting invitations from viable connections, and responding to significant messages.

Set up or improve your profile today, and start connecting! Need more help with LinkedIn? Take a peek at my on-demand course!

Let's connect! 
​Caitlin
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Get More Positive Reviews

3/18/2021

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We all spend a lot of time worrying about that one negative review- how to respond to it, how it will look to clients, the stress it will inflict on us and our teams. While that concern is valid and we do need a strategy for handling negative reviews, we need to put a similar emphasis on building that library of POSITIVE reviews. Think how much stronger our reputation could be if we spent the same amount of energy eliciting positive feedback from those who do support us and will likely continue to visit and advocate for our practice!

Positive reviews are just that- positive all the way around. Not only do they help bolster our reputation and earn client trust, but they can help us attract new clients, reinforce our ideals and give us feedback on what’s working well. They can brighten our spirits and help our teams remember why we do what we do. So why are we not trying to get that information? Here are my four tips to getting more reviews.
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 #1 Make It EASY!
We can’t assume that our clients know that we’re on Facebook. Or Google. Or Yelp. Or that we even want reviews. We need to make it as easy as possible for our clients to GET to our review sites and as easy as possible to leave a review. Here are a few tips to make it easy for both your clients AND for you to access your reviews. 
  • Create direct, one-click links to your exact practice’s review sites whenever possible.
    • Want to send your clients directly to your Facebook reviews? Your direct review link is www.facebook.com/yourclinicpageusername/reviews.
    • Create a direct link to your Google reviews by following these steps. 
    • Send your clients straight to your Yelp page by creating a direct link. To do so, search for your practice on Yelp, and then click on “Write a Review.” Copy the URL that appears. You may want to visit bitly.com to shorten it into a more manageable link.
  • ​Make sure your Facebook recommendations (the new term for reviews) are turned on! If you don’t see reviews on your Facebook page, they’ve probably been disabled at some point. To change this, visit your Page’s Settings > Templates & Tabs > Reviews > Click “settings” and toggle the “Show Reviews” button on or off. 
  • Outside of Facebook, we don’t have the ability to control if reviews can be left. But we can control how we find out about them and how we respond to them. Make sure you’ve claimed your Google My Business site and your Yelp for Business profiles, set up the proper notifications of new reviews, and incorporate them into your regular online reputation monitoring.

    #2: Ask….nicely.
    If we’re not asking for feedback, we’re much less likely to get it. While an in-person direct request can seem pretty awkward, there are many ways to elicit feedback indirectly. Here are a few ideas:

  • Incorporate a “Would you be willing to share your feedback?” option into your post-visit emails or texts
  • Add a “we’d love your support” option with direct, clickable links in your regular digital newsletters
  • Share your 5-star reviews from Facebook, Google or Yelp onto your Facebook page timeline. Thank the individual reviewer, and ask for others to share their feedback too. Be sure to include a direct link in the post!  

Be careful not to offer incentives for reviews, or overtly tell clients that you need more reviews. This can violate the terms of service of some platforms, especially Yelp. Leave the trail of breadcrumbs so they are prompted to and can easily share their experience.

#3 Don’t Forget About the Visual Reminders
Don’t forget about the power of a visual image. Here are some ways that simply providing signage in your hospital can increase client awareness about your review sites.

  • ​Get a “Find us on Yelp” window cling for your windows or doors. You can request one for your practice from Yelp here. 
  • Download and print table tents and actual reviews from Marketing Kit With Google, and place these in your exam rooms or lobby
  • If you’re lucky, Marketing Kit With Google is still offering personalized free materials by mail (check out my unboxing here). This includes:
    • ​Window clings
    • Table tents
    • Stickers
    • A poster-sized print of one of your top reviews!
  • ​​Screenshot recent reviews and incorporate them as images into computer or TV slideshows in your exam rooms or lobby
  • Include your review links in your email signature
  • Add an invoice message that prints at the bottom of all receipts. Try something like “Please share your experience with us on Yelp!” or “We’d love your feedback on Google!”
  • Again, share the actual review, Marketing Kit social graphics or screenshot of previous reviews directing your clients to review sites from your social media channels. Don’t forget to include the link

    #4 Follow Through
Just like any relationship, nurturing your online connections with your customers and your community takes some work on your end.

  • Make sure you’re responding to ALL reviews- not just the bad ones. Thank your clients for their feedback, and personalize the message whenever possible. This demonstrates a commitment to communicating with your clients and valuing their opinion.
  • ​Consider sharing the love and reviewing more businesses yourself- especially if your practice works with other local establishments. Remember, what goes around comes around! Local businesses can often have symbiotic relationships and help each other out when it comes to client referrals.
  • Monitor your comments and follow through on responding to them where appropriate. In some cases, a client may leave a glowing comment on a regular post- and now you have an open avenue to communicate with them and ask them to share their post in a review format.

    Get to work, and get those reviews!

    -The Social DVM Team
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Three Posts Your Practice Should Have In Draft Form

2/16/2021

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​As I woke up this morning to a barrage of texts and emails canceling school, closing the clinic and weather safety, I knew one of my tasks for the day could be done quickly-- sharing the closure announcement on social media. I keep three posts as drafts in my practice’s social media accounts at all times, and I think you should too. Save yourself time and stress by having these branded graphics ready to go, along with a standard caption, so instead of scrambling for an image and wording, you can simply adjust a few details, click “post” and move on. 
  • The “Closing Early” post
  • The “We’re Straight Up Closed” post
  • The “Our Phones are Down” post
Below are examples of each of these posts. Copy and paste away! Want the graphics, too? 
I think this is so helpful for veterinary clinics, I’ve made you the graphics-- use this Canva template to get you started. Drag and drop your logo and customize how you’d like. Captions are going to be more variable based on the practice and situation, but here’s how to get started: 

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GATHER SOME INFO
  • As you get started on drafting the copy, it’s helpful to have the following details handy: 
  • Local emergency clinic phone numbers, social media handles (so you can tag them) and websites
  • Your book now/request and appointment link
  • Your telemedicine link (if that’s an option utilized by your practice)
  • Any on-call information or veterinary triage service information (if relevant e.g. Guardian Vets, PetTriage, etc.
  • Weather safety related pet articles (geographic specific but can include cold weather, thunderstorm, hurricane/tornado preparedness, etc). These are best shared from your practice’s blog, but if you don’t have a relevant article I’ve dropped a few trusted resources here: 
    • Cold weather safety
    • Wildfire safety
    • Hurricane and flood safety
    • Large animal evacuation and disaster response 

Second best contact option for your clinic if standard phone service is down: consider what would be the best for your clinic to use. There is no right or wrong answer, but your practice may want to have a “Plan B” contact method(s) ready to use and the team should be aware of it. Possible options to consider/include: 
  • Practice app chat (if available)
  • Email (and which email address)
  • Facebook messenger (any team members with the practice Page’s access will be able to respond to messages from the practice Facebook page on desktop or the Facebook Business Suite app on their phones/clinic tablet).
    •  ​​​​​Pro Tip: add your Page’s username to the end of the url m.me/ to get your Messenger Link. 
    • Example: You can message our practice directly through our page or click m.me/yourvetpractice! 
  • Google voice number (this can be accessed via email or a Google Voice app if cell phone/internet access still available). Have this bookmarked on your practice computer’s and/or the app downloaded on a practice cell phone or tablet. 
  • A backup phone number (if the practice has a separate cell phone, etc). Ideally this is not a team member’s phone!
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WE’RE CLOSING EARLY
Due to inclement weather, our practice will be closing today at <INSERT TIME> so our team members can get home safely. We’ll be reaching out to anyone with a scheduled appointment directly. If you’d like to reschedule your appointment, please <CLICK HERE FOR ONLINE BOOKING/EMAIL US AT _______/CALL US AT (555) 555-5555.>
If your pet needs emergency medical attention, please contact: 
  • On-call/pet triage information if available 
  • Emergency clinic name (tag if possible with @handle) at (555) 555-5555. INSERT WEBSITE. 
  • Emergency clinic #2 name (tag if possible with @handle) at (555) 555-5555. INSERT WEBSITE. 

We’re hoping you and your pets stay safe, and we plan to reopen <INSERT ANTICIPATED TIME e.g. TOMORROW MORNING AT 8 AM> as usual. Check back here for the latest info! 

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OUR PRACTICE IS CLOSED
Due to inclement weather, our practice will be closed today to ensure everyone’s safety. We’ll be reaching out to anyone with a scheduled appointment directly. If you’d like to reschedule your appointment, please <CLICK HERE FOR ONLINE BOOKING/EMAIL US AT _______/CALL US AT (555) 555-5555.>
If your pet needs emergency medical attention, please contact: 
  • On-call/pet triage information if available 
  • Emergency clinic name (tag if possible with @handle) at (555) 555-5555. INSERT WEBSITE. 
  • Emergency clinic #2 name (tag if possible with @handle) at (555) 555-5555. INSERT WEBSITE. 

We’re hoping you and your pets stay safe, and we plan to reopen <INSERT ANTICIPATED TIME e.g. TOMORROW MORNING AT 8 AM> as usual. Check back here for the latest info! ​

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OUR PHONES ARE DOWN
Our phone service is currently down and we are unable to accept calls, but we are still here for you and your pets! If you’d like to reach out, we are open our normal business hours today and can be reached via: 
  • <INSERT PLAN B CONTACT METHOD 1> 
  • <INSERT PLAN B CONTACT METHOD 2> 
Check back here for the latest info! As always, we’re here for you and your pets! 

I hope this will save you some precious time and energy at your practice. Stay safe out there! 
-Caitlin DeWilde, DVM
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What the @#$&*! Do I Post Now?

3/23/2020

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Kids, it's been a week. The last seven days have been some of the most stressful many of us have ever experienced. As I've shifted from helping practices market and run ads to helping them figure out how to use telemedicine and make COVID-related posts on social media, we're all adapting. In my own practices, it's been a day-to-day change and rapid/forced adoption of new technologies and policies. I spent my last shift conscious not only about my distance from the tech and the client but the inevitable distraction that came when some one-anyone- so much as sniffled or cleared their throat. It's just...been a week. 

And now that our teams are adjusting to a new normal-- for most of us, curbside care, dropoffs, non-essential/non-elective care-- many of my social media and consulting clients are asking- what the heck are we supposed to be posting? Our normal strategy of crafting a mix of promoting the practice, sharing fun photos, helpful articles and the occasional meme just doesn't seem right now. But social media is now so full of COVID-related posts making MORE of them hardly seems right either. 

How do we balance? How do we provide value without adding to the stress and overload? Here's what I'd recommend sharing (examples at the end, and please share yours with us too!): 



1. How your team is helping: if your practice has donated gowns, masks or medical supplies, share a picture of the team packing it up or making the donation. If you've shuttered your surgery room to conserve PPE, take a picture of the dark empty room and tell the story of why your team thinks it's important. 


2. Support the community: if your neighboring businesses are offering new curbside, carryout or delivery options, give them some social media love by sharing it on your pages. Just this weekend I was able to order a curbside pickup kids art project kit from the craft store, a DIY pizza kit from the pizza place down the street and a carryout dinner (even beer!) from a restaurant near my clinic as they try to minimize the loss of business. These solutions and offerings are creative, supportive and frankly, a welcome distraction (especially since I don't cook!). If your team always gets lunch or coffee from a local establishment, consider sharing a post to support them. ​
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3. Convenience offerings: pet owners will still need food, meds and potentially, their care questions answered. Most practices have options to help in some way, and you should share these! 
  • Online pharmacies for pet food and med deliveries: share the link and any discount/shipping codes, or try a mockup service like SmartMockups to create a graphic of your practice's online store. 
  • Ship-to-home food delivery: if your practice uses 
  • Telemedicine options: share the link, webpage to schedule, or a photo of your veterinarian holding a telemedicine call
  • After-hours triage care: share the link or phone number and explain how this helps pet owners
  • Pet resources library on the practice website: share the link and explain! 
  • Curbside medication delivery: photos of your team handing over meds to a curbside customer
  • Answering pet owner questions via text, call or Messenger: share a few screenshots and be sure to crop/blur out any pet owner contact information. Be sure to direct them to the appropriate way to contact your practice and set the expectation on when they can expect a response.​


4. The team (at home). By now, some teams have had to cut staff or reduce hours or may even be mandated to stay-in-place. That's ok. That means that people are safe. It's not great for business and paychecks- I get it-- but it means that people are staying safe. If your team is staying home or reducing their hours, share pictures of your team at home cuddling with their pets. This will help showcase your team PLUS the knowledge that pets are not going to be a source of COVID, and let's face it- they're basically the best part of staying home right now and essential to our mental health! 

5. Share what's relatable- we're all stressed, we're all tired, and we're all ESPECIALLY tired of COVID. A funny meme, video or totally non-COVID social post is OK. Looking for some good, safe sources? Check out The Pet Effect, Meowingtons or Mutts Comics. Or maybe this particular social media video that I've watched and laughed at 30 times this week (best with sound).  

6. Consider supporting those with two-legged kiddos too. Many are stuck at home WITH kids, looking for things to do. My personal feed has erupted with live videos, at-home exercises, and kid-friendly online activities. If your practice is up for doing some kid-centered live videos, like a tour of the practice, a pet exam, or even reading a pet-themed story- I guarantee you this will be a hit with parents EVERYWHERE and further bond your practice to your community. Stay tuned- I'm working on a two-legged veterinary resources kit to share! 

It's a rough time to be a social media manager and this is an unprecedented experience that is continuing to evolve. Focus on your people and your practice first, and worry about social media if and when you can. Hopefully, these tips will give you a few ideas on keeping your page valuable to your practice and your followers. Stay safe!
-Caitlin DeWilde, DVM
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Claim Your Facebook URL

3/12/2020

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A key step in claiming and personalizing your Facebook Business Page, as well as creating a unified brand identity, is claiming your Facebook handle, also known as a vanity URL. 

This handle will allow your Page’s web address to be customized. Instead of the default jumble of numbers and letters like facebook.com/alkjsdlfkjwelkrjlkjf13lkj234, you’ll be able to direct your viewers to facebook.com/yourveterinaryclinic. 

To customize, you’ll need to be an admin on your practice’s Facebook Page. This process is easiest done on a desktop, where you’ll 
  1. Click “About” on the left-hand toolbar. 
  2. Click “edit” next to your current Page username
  3. Enter a new username, up to 50 characters
  4. If the username is available, you’ll see a green check and the “Create Username” button enabled. 

Having trouble? Check out Facebook’s username guidelines here, or shoot us an email!
-The Social DVM Team

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How Important Is It To Have Consistent Social Media Handles?

11/14/2019

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One word. VERY.

Simply put, a social media handle is a “username,” preferenced by the “@” AKA “at symbol” and used on social media channels. Your handle allows others to find your business on social media by adding it to the tail end of any platform’s web address. For instance, the handle @thesocialdvm can be added to facebook.com/thesocialdvm, instagram.com/thesocialdvm or twitter.com/thesocialdvm and properly direct you to our pages. You may also see this referred to as claiming a “vanity URL.” 

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So why is it so important to have consistent handles across all social media platforms? Your social media handle is a huge part of your branding when it comes to online marketing. It creates a clear, unique identifier of your practice and brand. Ideally, a strong and memorable handle will be easy for your clients and customers to remember and tie back to your business, no matter where they are searching. 

In addition, having a single unique handle will allow you to market more effectively. Simply add the “@yourvetclinic” to business cards, brochures and client materials for a universal result!

Some things to consider when creating your social handle: 
  1. Keep it short! The longer the name, the harder it is to remember!
  2. If it is a personal brand, try @firstnamelastname
  3. If it is for a business, use the same as your domain name if possible.
  4. Avoid using numbers in your handles (ex: @companyname1) to keep a professional appearance
  5. Want to check multiple sites at once to see what’s available? Check out a tool like namecheck.com to simultaneously test your handle across all the channels! 

The bottom line? When creating a social media handle, it is important to try, whenever possible, to be consistent across channels that allow you to customize- Facebook, Twitter, Instagram, Linkedin, and even Google Business. Be creative, but be concise! In some cases, a username you want may already be taken, and you can then decide if you want to have multiple handles or choose a new one that will apply across all channels. 

Have questions? Need help coming up with a social handle? We are just an email away! 

-The Social DVM Team



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Who Has Access to Your Pages?

8/5/2019

 
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I’m a big believer in practices having a social media/digital “team.” 
A team approach: 
  • better represents the practice’s overall culture
  • divides the workload
  • provides support and brainstorming for the team
  • keeps the practice’s accounts and brand safer. 
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Let’s focus on that last bit for a second. When I say “safer,” I’m not just talking about protecting it from a disgruntled employee. I’m also talking about, ya know, that thing I do like three times a week, which is forgetting a password or getting locked out of an account. 
To be fair, the first possibility is also just that- a possibility. Having multiple admins means that if someone does leave, on good terms or not, the practice won’t suffer and can still access their accounts without that awkward transition. 
I think this is particularly important for practice owners who often don’t actually manage their accounts day-to-day. Even if you have no intention of ever logging into your Facebook, Yelp, or other accounts- it is THE online representation of your business, and you should own it the same way you own your client list, blood work machines or inventory. 

So? How do you do that? 
I’ve rounded up the “how to’s” for all accounts that allow multiple admin or manager roles. 

Facebook: 
https://m.facebook.com/help/187316341316631?helpref=related

Yelp: 
https://www.yelp-support.com/article/How-do-I-set-up-additional-logins-for-my-Yelp-Business-Account?l=en_US

Google Business: 
https://support.google.com/business/answer/3403100?hl=en

For the accounts that don’t yet offer this feature but still need multiple people to access (looking at you, Instagram and Nextdoor), I would recommend using a password manager like Last Pass owned by the practice owner. 

Happy account securing! 
​Caitlin DeWilde, DVM

My 10 Favorite Social Media Apps

3/30/2016

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Technology can be a beautiful thing. If you're managing your clinic's social media presence on the go, having a few of the right apps on your phone can make the process even more efficient. Since inspiration strikes me all hours of the day and night, having these apps on my phone allows me to act quickly to implement ideas. That said, I am a huge believer in work-life balance and normally do most of my work at my desk during my normal "hours." Still, these apps have all been lifesavers when I'm traveling, and many of you have indicated that you like to work on clinic or personal phones and tablets. 
So here we go- my top 10 social media management apps (I use iOS devices, but I'm pretty sure these are all Android friendly as well). I'll be doing a similar blog next week of my top 10 photo editing/design apps, so stay tuned! And remember, there is no right or wrong way-- just like different veterinarians prescribe different treatment plans, different social media managers use different social tools. You do what works for you, and your practice! 

The countdown begins, Letterman style! 
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10. Google Drive: I save all of my clinic's logos and photos into files on Google Drive. That way I can access them anytime I want to brand a picture or need to pull up an old photo- without taking space on my own phone.  I have access to all of our "media" across devices this way, and can save items directly to it from a text or email too!

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9. Tweets Nearby: If you're not sure if your clinic should use Twitter, Tweets Nearby identifies tweets that have been sent from your geographic location in a map viewfinder. If there's not a lot of Twitter activity in the few miles around your clinic, it may not be the right demographic for you and therefore not worth your time. For instance, if I open up Tweets Nearby in some of the outer suburbs of St. Louis, it's crickets in the Twitterverse. But if I'm downtown in the city, I practically can't see the map because of all the activity.
​It also lets you see what's trending around you- great for conventions, concerts, etc. 

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8. Facebook Ads Manager: While not as powerful as actual desktop Ads Manager, this app will definitely let you manage the ads you've created from your phone. I use it as a quick way to check in on my ads and see how many people they've reached. You can also allow it to notify you're reaching a spending limit or they're about to expire. Editing features give you the ability to fix typos, alter budgets, schedule and audiences. The app does allow you to create ads, but I'm apparently getting old and like to see those in a larger screen size. 

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7. Repost: Think of this as the Facebook "share" button feature for Instagram. This app allows you to post other people's Instagram photos on your own Instagram feed. No need to screenshot if you'd like to reuse a popular photo or meme, plus this way you're allowed to give credit to the original Instagramer- great for building those relationships with your clients and your community. This is great if you have a client post a photo tagged at your location, and you want to share this on your clinic's Instagram feed. Or if you want to repost photos from my feed of my adorable dog Maple, either way :-) 

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6. Yelp for Business: a handier version of the website, you can set this up for your clinic in order to respond to reviews or questions right from your phone, track visitor traffic, and upload photos. For those who want regular and instant access to what's happening on their clinic Yelp page, this is the best way to do it, since you can enable it to send you a notification with each new review. 

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5. Pocket: Pocket lets you save articles, videos, links in a convenient spot that you can access anywhere. Think of it like using the Facebook "Saved" feature but from literally any website or social media device on your phone. Instead of emailing yourself links or keeping the browser window open forever, I find it easy to come back to these articles later. I use this for animal stories throughout the week, and then when I need something to share, I've got several already saved and ready to go. It will also suggest articles based on your interests/previous saved content (so for me, um....cat videos, basically). 

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4. IFTTT (IF): This stands for "If This, Then That" and is one of my favorite apps (and websites) of all time. This app allows you to create "recipes" using more than 60 different connected apps- including Facebook, Twitter Instagram, Gmail, FitBit, Dropbox, etc. For a non-social media example, you can create a recipe that if rain is forecasted tomorrow, you'll get a text reminding you to bring an example. My favorite social media use of this is a receipt that takes photos I post on Instagram and then automatically posts it on Twitter too (but it look like a native photo, not just a link to Instagram). Shhhh...it's a little bit of a secret, but I can't post everywhere all the time! :-) I also like the option to save all your photos from Instagram or Facebook to a Dropbox or Gmail folder, or the recipe to get a notification if a specific person posts on Instagram (great if you have those famous four-legged patients with their own Instagram accounts)! There are literally a billion other combos and recipes already out there- so check them out and streamline your stuff!

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3. Bitly: Another app and website combo, Bitly allows you to shorten a link quickly, and if you want, share to Twitter, Facebook, text or email directly from the app. As you can imagine, this is most handy if you want to tweet an article with a super long web address. It also saves your recent links and tracks how many people have clicked then, which can be handy too! 

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2. Hootsuite: This app is a great sidekick to the website service, which allows you to share and schedule posts from your Twitter, Facebook, Instagram and Linkedin Accounts all from one place. It's free for up to 3 social network accounts. I use the website every day, but the app is handy if I have a last minute message I want to schedule to post in the morning before my day begins. It also has a built-in link shortener as well! 

And my number one app is.....Drumroll....
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1. Facebook Pages Manager: This may seem like a no-brainer, but there are TONS of people who aren't using this app. If you're managing any sort of Facebook page from your phone, ever, you absolutely need this app. Pages Manager lets admins post and respond to comments AS YOUR PAGE, and prevents you from accidentally doing so as your personal account. You can also view and reply to private messages your Page receives (if you've enabled that feature), view your page insights, schedule future content, and get pushed notifications on comments, reviews, etc. While I have mixed feelings on getting notifications on your phone (again, work-life balance here), if nothing else you should use it so you can't mix up your personal profile with your business page. 

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Guest Blog Series: Dr. Ryan Llera

12/3/2014

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Just shy of one year ago, I decided to focus on teaching other veterinarians about social media. In a hyper-connected world, I saw that clients were turning more often to "Dr. Google" instead of to their veterinarians. I saw a once-powerful relationship between a veterinarian and their clients diminishing, growing business difficulties among my profession, and most importantly, an abundance of pet health information presented online -- and not by veterinarians. To me, taking charge and making a serious effort to connect with our clients in the new ways that they preferred to communicate seemed the most plausible solution. And thus, The Social DVM was born.  I soon realized there were other veterinarians who felt the same way -- who had taken that same step, forged ahead, learned the lingo, and succeeded in connecting with their clients. As many of you know, I love nothing more than to  talk about veterinary medicine and social media. But there are more stories to tell. More experiences to draw upon, more successes to admire, and more sources of inspiration to help your clinic. I invited some of these talented veterinary professionals to share their story, and will be featuring each of them over the coming weeks. Each presents a unique practice, a unique approach, and a unique personality. I hope you can learn as much as I have from their stories. 
--Caitlin DeWilde, DVM

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Meet Dr. Ryan Llera
Our second guest blogger is a small animal veterinarian currently living and practicing in Kingston, Ontario. His wife Jennifer is also a small animal veterinarian. He  graduated from the University of Illinois at Urbana-Champaign in 2006 and moved to Canada in 2009.  I started following Ryan on social media after realizing (1) he was a U of I grad so obviously had to be awesome and (2) seeing how he was connecting with pet owners, not just specific veterinary clients, on social media by telling powerful stories. His website, articles and social media content conveys solid pet advice and information via a personal and empathetic story, sometimes about his own animals. This kind of human-animal bond storytelling is what pet owners love to read! His story begins: 

Social Media....Not Contagious But It Should Be

-By Ryan Llera, DVM

Who are you?  Are you new here?  Did you just graduate?  My dog is just getting old doc, I don't want to put him through anything.  Is it true that tea tree oil can help with fleas?  How do you handle euthanasia?  I was looking around on the internet....

These are many of the questions or comments I get in the exam room.  Yes, I'm sure you've been asked them as well.  But what are you doing about it?  Some of them are easy to answer in the exam room, others not so much.  For a moment though, let’s stop and think about how much more we as vets could accomplish by making our presence known out in the world.

You know you hate those appointments where the client has waited several days to bring in their sick pet and they only did so after trying some things they found “on the internet.”  Yes, good old Dr. Google who does not have a DVM or VMD.  So why give them a chance to find the webpage of one person's experience that will make your job harder?  Remember the raging firestorm this past summer with the post about ice cubes causing bloat that went viral?  These are precisely the types of things we should be trying to pre-emptively avoid rather than arguing against the court of public opinion later.  For some people, they might see us as just the “greedy veterinarian” trying to drum up business by saying the stuff on the internet is wrong.

I started blogging and using social media (mainly Facebook & Twitter) just at the beginning of this year.  My purpose was 3 fold: 
1) I wasn't happy with the lack of use or limited use by the clinic I work at.  
2) I wanted to build my brand for the future.  
3) The perception of veterinarians in the public and the periodic monotony of daytime practice were getting to me. 
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If we aren't harnessing the attention of clients locally, they will either go to another clinic, or even worse they may ignore getting pet care altogether.  People will try home remedies they find randomly on the internet and delay treatment thereby making our job harder.  For something like Facebook, you need a good mixture of fun and information.  Cute memes will only get you so far but realize that people LOVE personal stories about real patients.  They like to see the cute ones and wish other ones good luck after surgery or to see what other interesting things you might be up to.

I don't know what the future holds.  Whether I get to buy in to the clinic I'm at, start a new one, or buy a different one in town, I don't want to not be known.  Look, people have called me Doogie Howser and think I'm a new grad.  I'm short and I age very well.  My blog and use of social media are getting me out there.  When the time comes, I will have a portfolio essentially that says, “I'm a professional.  I know what I'm doing and I want to help you.”  The possibilities of what I can do with a brand are endless.

It's been at least 10 years since veterinarians were perceived as these wonderful, loving, caring people as a whole.  Yes, your “A” clients will think of you that way but in the age of the internet, rising costs, and poor economy, we are often seen now as “just in it for the money.”  Heck, even my grandmother thought I made $180k a year (oh I wish...it would be easier to travel, support the horse habit, and do more goodwill).  Part of this is what drove me to my first blog posts.  My dog Charlie, who has an absolutely fascinating story that I've considered a book someday, had a bleeding splenic mass.  I used this experience to show that I have a heart and am a pet owner too; I wanted to humanize myself.  It also served as a creative outlet.  Varying blog topics between medical topics as well as stories or topics that you can bring an opinion to are the types of things I strive for.

One of the exciting things I've had happen due to social media is joining up with internet celebrity on the rise Miss Edie the Pug.  Edie & her human have over 5000 Twitter followers, 1500 Facebook fans, and a frequently updated blog.  After connecting on Twitter and her reading my blog, I was asked to write a guest blog post every 3-4 weeks on something veterinary related.  I've just started this but a few of the topic requests are submitted by her readers.  The important thing to note about this is that I've been able to expand my reach and influence while making a new friend & ally in pet care.

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Admittedly, starting on social media and then keeping up with it are scary things and can be difficult to stick with.  It can also be time consuming...trust me on that one.  I'd love to be as wildly popular as some of the other vets out there (Marty Becker, Andy Roark) who jumped on this train a while ago but I'm focused on building locally first.  The important thing is to know that if you help just one pet or family, it's a positive difference in their life.  Now is the time to focus on further building our professional relationships with our clients and potential clients.

You can learn more about Dr. Llera at www.drryanllera.com or follow him on Facebook and Twitter @DrRyanLleraDVM. 
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