While some time off during the holidays is amazing, it comes with the downside of being sure to update phones, emails, apps and social channels so that clients aren’t surprised to find a locked door and empty building, especially if their pet is having an emergency.
Let’s cover some of the ways you can help inform your clients-- and avoid that last minute rush for that 360 count prescription refill.
Before we begin, a huge shout out to the teams that DON’T get to change their hours. To the vets, techs and support team working urgent care and emergency on holidays and every day-- thank you. Your hard work does not go unnoticed by your colleagues!
While every clinic has a different list of places and platforms to take care of, the good news is that many of these updates are small, quick and can be done long in advance. Here are some of the top changes to make:
Login, click the “Info” tab on the left right, and click on the pencil to edit the “special hours” just below your regular hours. If you know you’ll be closed for the major holidays, you can verify these dates or add your own (think about New Years Eve, New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, and Christmas as common closures).
Click here for the official how-to from Google.
Login and visit the Business Information, then click on Edit next to ‘Upcoming Special Hours” to verify hours for common holidays or add your own special days.
Please make a note of our upcoming holiday hours! If your pet is running low on any of their prescription meds or food, please plan accordingly and we are happy to make sure you have a full supply before our office is closed.
To request a refill, visit: www.yourveterinarypractice.com/refills (or call 555-5555 or email email@example.com, or use the app, etc).
If your pet should need emergency care over the holiday, please contact:
Emergency Hospital 1: 555-5555 (ideally tag the hospital’s page)
Emergency Hospital 2: 555-5555 (ideally tag the hospital’s page)
For non-urgent appointment requests, refill requests or questions, please email us at firstname.lastname@example.org and we will respond within 24 business hours of our reopening on INSERT DAY, DATE AND TIME your practice will reopen.
As always, we wish you and your two- and four-legged families a safe and happy holiday!
I hope this saves you a few minutes of time as you prepare your hospital and team for a busy holiday. Take your time off to rest and recharge!
-Caitlin DeWilde, DVM